Differences

This shows you the differences between two versions of the page.

--- bugreporting [2017/04/16 10:27] – dondarkness
+++ bugreporting [2017/04/23 15:55] – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
-Please make sure your Bug is a REAL TheGrid problem. Restart Phone, close Browser, clear cache, clear cookies, update your stats manually first if you experience a bug with missing stats / OCR, make sure you are using the latest app version (update app). Most of the time its just this stuff that makes the most problems.
-For the best support, we need the following data from you:\\
-Phone model, OS version, APP version, Screen Resolution, Ingress Agent Name
+**Before you submit an Error Report**
+Please make sure your Bug is a REAL TheGrid problem.
+  * Restart Phone
+  * Close Browser
+  * Clear cache
+  * Clear cookies
+  * Update your stats manually first if you experience a bug with missing stats / OCR
+  * Make sure you are using the latest app version (update app)
+Most of the time its just this stuff that makes the most problems.
+**For the best support, we need the following data from you** \\ Phone model, OSversion, APP version, Screen Resolution, Ingress Agent Name
 Use the link provided in the Email if you have a OCR failure or use the buttons “Bad OCR” in the App (at the update screen)
-We offer support via a TheGrid-Support-System:\\
+**If you have any sort of special errors**
-[[https://the-grid.org/support|https://the-grid.org/support]]
-If you have any sort of special errors please report to:
+Please report to:
 DonDarkness