Differences
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bugreporting [2017/04/16 21:32] – dondarkness | bugreporting [2017/04/16 21:32] – dondarkness | ||
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Please make sure your Bug is a REAL TheGrid problem. | Please make sure your Bug is a REAL TheGrid problem. | ||
- | * | + | * Restart Phone |
- | + | * Close Browser | |
- | Restart Phone | + | * Clear cache |
- | + | * Clear cookies | |
- | * | + | * Update your stats manually first if you experience a bug with missing stats / OCR |
- | + | * Make sure you are using the latest app version (update app) | |
- | Close Browser | + | |
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- | * | + | |
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- | Clear cache | + | |
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- | * | + | |
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- | Clear cookies | + | |
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- | * | + | |
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- | Update your stats manually first if you experience a bug with missing stats / OCR | + | |
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- | * | + | |
- | + | ||
- | Make sure you are using the latest app version (update app) | + | |
Most of the time its just this stuff that makes the most problems. | Most of the time its just this stuff that makes the most problems. | ||
- | **For the best support, we need the following data from you** \\ Phone model, OSversion, APP version, Screen Resolution, Ingress Agent Name | + | **For the best support, we need the following data from you** \\ Phone model, OSversion, APP version, Screen Resolution, Ingress Agent Name |
Use the link provided in the Email if you have a OCR failure or use the buttons “Bad OCR” in the App (at the update screen) | Use the link provided in the Email if you have a OCR failure or use the buttons “Bad OCR” in the App (at the update screen) |