Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revisionLast revisionBoth sides next revision | ||
| bugreporting [2017/04/16 21:32] – dondarkness | bugreporting [2017/04/23 15:55] – external edit 127.0.0.1 | ||
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| Please make sure your Bug is a REAL TheGrid problem. | Please make sure your Bug is a REAL TheGrid problem. | ||
| - | * | + | * Restart Phone |
| - | + | * Close Browser | |
| - | Restart Phone | + | * Clear cache |
| - | + | * Clear cookies | |
| - | * | + | * Update your stats manually first if you experience a bug with missing stats / OCR |
| - | + | * Make sure you are using the latest app version (update app) | |
| - | Close Browser | + | |
| - | + | ||
| - | * | + | |
| - | + | ||
| - | Clear cache | + | |
| - | + | ||
| - | * | + | |
| - | + | ||
| - | Clear cookies | + | |
| - | + | ||
| - | * | + | |
| - | + | ||
| - | Update your stats manually first if you experience a bug with missing stats / OCR | + | |
| - | + | ||
| - | * | + | |
| - | + | ||
| - | Make sure you are using the latest app version (update app) | + | |
| Most of the time its just this stuff that makes the most problems. | Most of the time its just this stuff that makes the most problems. | ||
| - | **For the best support, we need the following data from you** \\ Phone model, OSversion, APP version, Screen Resolution, Ingress Agent Name | + | **For the best support, we need the following data from you** \\ Phone model, OSversion, APP version, Screen Resolution, Ingress Agent Name |
| Use the link provided in the Email if you have a OCR failure or use the buttons “Bad OCR” in the App (at the update screen) | Use the link provided in the Email if you have a OCR failure or use the buttons “Bad OCR” in the App (at the update screen) | ||