Differences
This shows you the differences between two versions of the page.
Both sides previous revision Previous revision Next revision | Previous revision Next revisionBoth sides next revision | ||
ocrerrors [2017/04/16 20:01] – dondarkness | ocrerrors [2017/04/17 10:29] – dondarkness | ||
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- | **OCR fails to read some of my stats** | + | **OCR fails to read some of my stats** |
Please use the link provided in the stats-update-email to send a screenshot/ | Please use the link provided in the stats-update-email to send a screenshot/ | ||
- | **OCR Issues / Missing stats** | + | {{ : |
+ | |||
+ | **OCR Issues / Missing stats** | ||
OCR is only working properly when shared directly from Ingress. Don’t manipulate the image, change DPI or resize it. | OCR is only working properly when shared directly from Ingress. Don’t manipulate the image, change DPI or resize it. | ||
- | **First things to check BEFORE asking for help** | + | **First things to check BEFORE asking for help** |
1. Reboot Phone\\ | 1. Reboot Phone\\ | ||
2. Install our lates BETA App from Playstore\\ | 2. Install our lates BETA App from Playstore\\ | ||
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8. Deactivate all tools like Samsung Game Launcher / Manager, RamBooster and all Apps that COULD manipulate the image you upload. This is the source of 99,9% of the failed scans. | 8. Deactivate all tools like Samsung Game Launcher / Manager, RamBooster and all Apps that COULD manipulate the image you upload. This is the source of 99,9% of the failed scans. | ||
- | **I have made an incorrect update, how can I fix it?** \\ | + | **I have made an incorrect update, how can I fix it?** |
Just make a manual update here and correct your stats. If you got achievements (medals) because of incorrect data, please contact the support. | Just make a manual update here and correct your stats. If you got achievements (medals) because of incorrect data, please contact the support. | ||
- | **I made an incorrect score update and got an achievement by mistake. What to do?** \\ | + | **I made an incorrect score update and got an achievement by mistake. What to do?** |
Please contact your Country-MOD | Please contact your Country-MOD | ||
- | **Only AP are shown in my log entry, but no other stats** | + | **Only AP are shown in my log entry, but no other stats** |
Make sure to select "All Time" for the upload. An indicator for selecting the wrong tab are also all numbers shown in red right after the upload. | Make sure to select "All Time" for the upload. An indicator for selecting the wrong tab are also all numbers shown in red right after the upload. | ||
- | **Supported Screen Width in Pixels** | + | **Supported Screen Width in Pixels** |
480, | 480, | ||
- | **Sharing failed? | + | **Sharing failed?** |
You can get rid of this Ingress bug by changing your icon set to “small” in Ingress settings. Then sharing works again. | You can get rid of this Ingress bug by changing your icon set to “small” in Ingress settings. Then sharing works again. | ||