Differences

This shows you the differences between two versions of the page.

--- ocrerrors [2017/04/16 20:01] – dondarkness
+++ ocrerrors [2018/06/04 20:14] – dondarkness
@@ Line 6: / Line 6: @@
 Please use the link provided in the stats-update-email to send a screenshot/report to the support team. Or use the “Bad OCR” button in the App. Please send the errorreport “what went wrong” in **<font inherit/inherit;;#FF0000;;inherit>english</font>**.
+{{  :ocr2.png?nolink&1820x414  }}
 **OCR Issues / Missing stats**
@@ Line 20: / Line 22: @@
 . Change Ingress to Small Icons and try a new Upload\\
 . “Batterie Saving Mode” COULD produce errors on some devices as well. Deactivate please and test again.\\
-. Deactivate all tools like Samsung Game Launcher / Manager, RamBooster and all Apps that COULD manipulate the image you upload. This is the source of 99,9% of the failed scans.
+. Deactivate all tools like Samsung Game Launcher / Manager, RamBooster and all Apps that COULD manipulate the image you upload. This is the source of 99,9% of the failed scans.\\
+. Set your Displaybrightness to the highest level for the sharing. Sometimes its helps.\\
+. You did an Android Update / security update recently? This sometimes changes the settings of your screenresolution. Change it back and TheGrid works again.
 **I have made an incorrect update, how can I fix it?**
@@ Line 36: / Line 40: @@
 **Supported Screen Width in Pixels**
-,540,640,720,750,768,800,810,1080,1200,1440,1532,1536,1600
+,600,640,720,750,756,768,800,810,864,1080,1125,1152,1200,1242,1312,1440,1532,1536,1600\\
+(Screen resolutions around 750px & lower lead to OCR-errors. The screensize is to small to be read correctly with all the numbers)
 **Sharing failed?**
@@ Line 44: / Line 49: @@
 **"Error 400 - Screen Resolution not supported" Message**
-Screen Resolution isnt supported YET. Please talk to DonDarkness.
+Your Screenresolution isn't supported YET? Please talk to [[https://telegram.me/D0nDarkness|DonDarkness via Telegram]]