ocrerrors

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ocrerrors [2017/04/16 20:01] – dondarknessocrerrors [2019/08/03 08:29] – dondarkness
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 Please use the link provided in the stats-update-email to send a screenshot/report to the support team. Or use the “Bad OCR” button in the App. Please send the errorreport “what went wrong” in **<font inherit/inherit;;#FF0000;;inherit>english</font>**. Please use the link provided in the stats-update-email to send a screenshot/report to the support team. Or use the “Bad OCR” button in the App. Please send the errorreport “what went wrong” in **<font inherit/inherit;;#FF0000;;inherit>english</font>**.
 +
 +{{  :ocr2.png?nolink&1820x414  }}
  
 **OCR Issues / Missing stats** **OCR Issues / Missing stats**
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 1. Reboot Phone\\ 1. Reboot Phone\\
-2. Install our lates BETA App from Playstore\\ +2. Only share directly out of Ingress\\ 
-3. Only share directly out of Ingress\\ +3. Did you hit the 15% Barrier on one Stats-Update? Correct manually, please.\\ 
-4. Did you hit the 15% Barrier on one Stats-Update? Correct manually, please.\\ +4. Compare your Scannerstats to the ones online at TheGrid.\\ 
-5. Compare your Scannerstats to the ones online at TheGrid.\\ +5. Change Ingress to Small Icons and try a new Upload\\ 
-6. Change Ingress to Small Icons and try a new Upload\\ +8. “Batterie Saving Mode” COULD produce errors on some devices as well. Deactivate please and test again.\\ 
-7. “Batterie Saving Mode” COULD produce errors on some devices as well. Deactivate please and test again.\\ +9. Deactivate all tools like Samsung Game Launcher / Manager, RamBooster and all Apps that COULD manipulate the image you upload. This is the source of 99,9% of the failed scans.\\ 
-8. Deactivate all tools like Samsung Game Launcher / Manager, RamBooster and all Apps that COULD manipulate the image you upload. This is the source of 99,9% of the failed scans.+10. You did an Android Update / security update recently? This sometimes changes the settings of your screenresolution. Change it back and TheGrid works again.
  
 **I have made an incorrect update, how can I fix it?** **I have made an incorrect update, how can I fix it?**
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 **Supported Screen Width in Pixels** **Supported Screen Width in Pixels**
  
-480,540,640,720,750,768,800,810,1080,1200,1440,1532,1536,1600+540,600,640,720,750,756,768,800,810,864,1080,1125,1152,1200,1242,1312,1440,1532,1536,1600\\ 
 +(Screen resolutions around 750px & lower lead to OCR-errors. The screensize is to small to be read correctly with all the numbers)
  
 **Sharing failed?** **Sharing failed?**
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 **"Error 400 - Screen Resolution not supported" Message** **"Error 400 - Screen Resolution not supported" Message**
  
-Screen Resolution isnt supported YET. Please talk to DonDarkness.+Your Screenresolution isn't supported YET? Please talk to [[https://telegram.me/D0nDarkness|DonDarkness via Telegram]]
  
  
  • ocrerrors.txt
  • Last modified: 2019/08/03 08:45
  • by dondarkness