The Grid利用時に、自身で解決できないような技術的な問題が発生した場合は、 Support-Ticket-Systemを使って開発者にコンタクトしてください。

Before you submit an Error Report

Please make sure your Bug is a REAL TheGrid problem.

  • Restart Phone
  • Close Browser
  • Clear cache
  • Clear cookies
  • Update your stats manually first if you experience a bug with missing stats / OCR
  • Make sure you are using the latest app version (update app)

Most of the time its just this stuff that makes the most problems.

For the best support, we need the following data from you
Phone model, OS version, APP version, Screen Resolution, Ingress Agent Name

Use the link provided in the Email if you have a OCR failure or use the buttons “Bad OCR” in the App (at the update screen)

If you have any sort of special errors

Please report to:




  • ja/supportsystem.txt
  • Last modified: 2017/04/26 16:48
  • by dondarkness