Differences
This shows you the differences between two versions of the page.
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| ocrerrors [2017/04/16 19:58] – dondarkness | ocrerrors [2025/12/25 22:20] (current) – removed admin | ||
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| - | **<font 16px/ | ||
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| - | **OCR fails to read some of my stats** \\ | ||
| - | Please use the link provided in the stats-update-email to send a screenshot/ | ||
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| - | **OCR Issues / Missing stats** \\ | ||
| - | OCR is only working properly when shared directly from Ingress. Don’t manipulate the image, change DPI or resize it. | ||
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| - | **First things to check BEFORE asking for help** \\ | ||
| - | 1. Reboot Phone\\ | ||
| - | 2. Install our lates BETA App from Playstore\\ | ||
| - | 3. Only share directly out of Ingress\\ | ||
| - | 4. Did you hit the 15% Barrier on one Stats-Update? | ||
| - | 5. Compare your Scannerstats to the ones online at TheGrid.\\ | ||
| - | 6. Change Ingress to Small Icons and try a new Upload\\ | ||
| - | 7. “Batterie Saving Mode” COULD produce errors on some devices as well. Deactivate please and test again.\\ | ||
| - | 8. Deactivate all tools like Samsung Game Launcher / Manager, RamBooster and all Apps that COULD manipulate the image you upload. This is the source of 99,9% of the failed scans. | ||
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| - | **I have made an incorrect update, how can I fix it?** \\ | ||
| - | Just make a manual update here and correct your stats. If you got achievements (medals) because of incorrect data, please contact the support. | ||
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| - | **I made an incorrect score update and got an achievement by mistake. What to do?** \\ | ||
| - | Please contact your Country-MOD | ||
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| - | **Only AP are shown in my log entry, but no other stats** \\ | ||
| - | Make sure to select "All Time" for the upload. An indicator for selecting the wrong tab are also all numbers shown in red right after the upload. | ||
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| - | **Supported Screen Width in Pixels** \\ | ||
| - | 480, | ||
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| - | **Sharing failed?** \\ | ||
| - | You can get rid of this Ingress bug by changing your icon set to “small” in Ingress settings. Then sharing works again. | ||
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