Differences

This shows you the differences between two versions of the page.

--- ocrerrors [2019/08/03 08:45] – dondarkness
+++ ocrerrors [2025/12/25 22:20] (current) – removed admin
@@ Line 1: / Line 1: @@
-**<font 16px/inherit;;inherit;;inherit>OCR Errors</font>**
-**OCR fails to read some of my stats**
-Please use the link provided in the stats-update-email to send a screenshot/report to the support team. Or use the “Bad OCR” button in the App. Please send the errorreport “what went wrong” in **<font inherit/inherit;;#FF0000;;inherit>english</font>**.
-{{  :ocr2.png?nolink&1820x414  }}
-**OCR Issues / Missing stats**
-OCR is only working properly when shared directly from Ingress. Don’t manipulate the image, change DPI or resize it.
-**First things to check BEFORE asking for help**
-. Reboot Phone\\
-. Only share directly out of Ingress\\
-. Did you hit the 15% Barrier on one Stats-Update? Correct manually, please.\\
-. Compare your Scannerstats to the ones online at TheGrid.\\
-. Change Ingress to Small Icons and try a new Upload\\
-. “Batterie Saving Mode” COULD produce errors on some devices as well. Deactivate please and test again.\\
-. Deactivate all tools like Samsung Game Launcher / Manager, RamBooster and all Apps that COULD manipulate the image you upload. This is the source of 99,9% of the failed scans.\\
-. You did an Android Update / security update recently? This sometimes changes the settings of your screenresolution. Change it back and TheGrid works again.
-**I have made an incorrect update, how can I fix it?**
-Just make a manual update here and correct your stats. If you got achievements (medals) because of incorrect data, please contact the support.
-**I made an incorrect score update and got an achievement by mistake. What to do?**
-Please contact your Country-MOD
-**Only AP are shown in my log entry, but no other stats**
-Make sure to select "All Time" for the upload. An indicator for selecting the wrong tab are also all numbers shown in red right after the upload.
-**Supported Screen Width in Pixels**
-,540,600,640,720,750,756,768,800,810,828,864,1080,1096,1125,1149,1152,1200,1242,1312,1440,1532,1536,1600,1644\\
-(Screen resolutions around 750px & lower lead to OCR-errors. The screensize is to small to be read correctly with all the numbers)
-**Sharing failed?**
-You can get rid of this Ingress bug by changing your icon set to “small” in Ingress settings. Then sharing works again.
-**"Error 400 - Screen Resolution not supported" Message**
-Your Screenresolution isn't supported YET? Please talk to [[https://telegram.me/D0nDarkness|DonDarkness via Telegram]]