Differences
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- | OCR fails to read some of my stats. Help me!\\ | ||
- | Please use the link provided in the stats-update-email to send a screenshot/ | ||
- | OCR Issues / Missing stats:\\ | + | |
+ | **<font 16px/ | ||
+ | |||
+ | **OCR fails to read some of my stats** | ||
+ | |||
+ | Please use the link provided in the stats-update-email to send a screenshot/ | ||
+ | |||
+ | {{ : | ||
+ | |||
+ | **OCR Issues / Missing stats** | ||
OCR is only working properly when shared directly from Ingress. Don’t manipulate the image, change DPI or resize it. | OCR is only working properly when shared directly from Ingress. Don’t manipulate the image, change DPI or resize it. | ||
- | First things to check BEFORE asking for help:\\ | + | **First things to check BEFORE asking for help** |
1. Reboot Phone\\ | 1. Reboot Phone\\ | ||
- | 2. Install our lates BETA App from Playstore\\ | + | 2. Only share directly out of Ingress\\ |
- | 3. Only share directly out of Ingress\\ | + | 3. Did you hit the 15% Barrier on one Stats-Update? |
- | 4. You hit the 15% Barrier on one Stats-Update? | + | 4. Compare your Scannerstats to the ones online at TheGrid.\\ |
- | 5. Compare your Scannerstats to the ones online at TheGrid.\\ | + | 5. Change Ingress to Small Icons and try a new Upload\\ |
- | 6. Change Ingress to Small Icons and try a new Upload\\ | + | 8. “Batterie Saving Mode” COULD produce errors on some devices as well. Deactivate please and test again.\\ |
- | 7. “Batterie Saving Mode” COULD produce errors on some devices as well. Deactivate please and test again. \\ | + | 9. Deactivate all tools like Samsung Game Launcher / Manager, RamBooster and all Apps that COULD manipulate the image you upload. This is the source of 99,9% of the failed scans.\\ |
- | 8. Deactivate all tools like Samsung Game Launcher / Manager, RamBooster and all Apps that COULD manipulate the image you upload. This is the source of 99,9% of the failed scans. | + | 10. You did an Android Update / security update recently? This sometimes changes the settings of your screenresolution. Change it back and TheGrid works again. |
+ | |||
+ | **I have made an incorrect update, how can I fix it?** | ||
- | I have made an incorrect update, how can I fix it?\\ | ||
Just make a manual update here and correct your stats. If you got achievements (medals) because of incorrect data, please contact the support. | Just make a manual update here and correct your stats. If you got achievements (medals) because of incorrect data, please contact the support. | ||
- | I made an incorrect score update and got an achievement by mistake. What to do?\\ | + | **I made an incorrect score update and got an achievement by mistake. What to do?** |
- | Please contact your country MOD -> You will find a list of all MOD’s at the end of the FAQ. | + | |
+ | Please contact your Country-MOD | ||
+ | |||
+ | **Only AP are shown in my log entry, but no other stats** | ||
- | Only AP are shown in my log entry, but no other stats.\\ | ||
Make sure to select "All Time" for the upload. An indicator for selecting the wrong tab are also all numbers shown in red right after the upload. | Make sure to select "All Time" for the upload. An indicator for selecting the wrong tab are also all numbers shown in red right after the upload. | ||
- | Supported Screen Width in Pixels:\\ | + | **Supported Screen Width in Pixels** |
- | 480, | + | |
+ | 480,540,600, | ||
+ | (Screen resolutions around 750px & lower lead to OCR-errors. The screensize is to small to be read correctly with all the numbers) | ||
+ | |||
+ | **Sharing failed?** | ||
+ | |||
+ | You can get rid of this Ingress bug by changing your icon set to “small” in Ingress settings. Then sharing works again. | ||
+ | |||
+ | **" | ||
- | Sharing failed:\\ | + | Your Screenresolution isn't supported YET? Please talk to [[https://telegram.me/ |
- | Help: You can get rid of this ingress bug by changing your icon set to “small” in ingress settings. Then sharing works again. | + | |