Differences

This shows you the differences between two versions of the page.

--- supportsystem [2017/04/16 10:08] – created dondarkness
+++ supportsystem [2019/11/03 12:47] (current) – dondarkness
@@ Line 1: / Line 1: @@
-If you need any technical support, that you can't solve on your own , please  get in touch with us via our Support-Ticket-System
+<font 16px/inherit;;inherit;;inherit>**Support System**</font>
+If you have any technical problems with TheGrid, that you can't solve on your own , please get in touch with us via our [[https://the-grid.org/support|Support-Ticket-System]]
+{{  :support.png?nolink&818x949  }}
+**Before you submit an Error Report**
+Please make sure your Bug is a REAL TheGrid problem.
+  * Restart Phone
+  * Close Browser
+  * Clear cache
+  * Clear cookies
+  * Update your stats manually first if you experience a bug with missing stats / OCR
+  * Make sure you are using the latest app version (update app)
+Most of the time its just this stuff that makes the most problems.
+**For the best support, we need the following data from you** \\
+Phone model, OS version, APP version, Screen Resolution, Ingress Agent Name
+**If you have any sort of special errors**
+<font 14px/inherit;;inherit;;inherit>Please report to:</font>
+DonDarkness
+[[https://t.me/D0nDarkness|https://t.me/D0nDarkness]]