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OCR Errors

OCR fails to read some of my stats
Please use the link provided in the stats-update-email to send a screenshot/report to the support team. Or use the “Bad OCR” button in the App. Please send the errorreport “what went wrong” in english.

OCR Issues / Missing stats
OCR is only working properly when shared directly from Ingress. Don’t manipulate the image, change DPI or resize it.

First things to check BEFORE asking for help
1. Reboot Phone
2. Install our lates BETA App from Playstore
3. Only share directly out of Ingress
4. Did you hit the 15% Barrier on one Stats-Update? Correct manually, please.
5. Compare your Scannerstats to the ones online at TheGrid.
6. Change Ingress to Small Icons and try a new Upload
7. “Batterie Saving Mode” COULD produce errors on some devices as well. Deactivate please and test again.
8. Deactivate all tools like Samsung Game Launcher / Manager, RamBooster and all Apps that COULD manipulate the image you upload. This is the source of 99,9% of the failed scans.

I have made an incorrect update, how can I fix it?
Just make a manual update here and correct your stats. If you got achievements (medals) because of incorrect data, please contact the support.

I made an incorrect score update and got an achievement by mistake. What to do?
Please contact your Country-MOD

Only AP are shown in my log entry, but no other stats
Make sure to select “All Time” for the upload. An indicator for selecting the wrong tab are also all numbers shown in red right after the upload.

Supported Screen Width in Pixels
480,540,640,720,750,768,800,810,1080,1200,1440,1532,1536,1600

Sharing failed
Help: You can get rid of this ingress bug by changing your icon set to “small” in ingress settings. Then sharing works again.