OCR

OCR stands for Optical Character Recognition and is a technology used to extract stats from your agent profile screenshots. It can be done via our Apps. Android & iPhone users can install the official The Grid app called “The Grid Dispatcher 2.0”. Phones with fewer pixels than 720p are likely to fail with OCR, we could block them to prevent problems, but sometimes it works fine. OCR is not an exact science unfortunately.

Supported Screen Width in Pixels:
480,540,640,720,750,768,800,810,1080,1200,1440,1532,1536,1600

If you are having problems with your updates, please take a look HERE.